Shipping
How Your Orders will be Delivered?
We use different methods of delivery suitable for different countries and regions to make the time of transport as shortest and safest as possible.
We process your orders immediately and then deliver the goods within the timeframe provided below. The time for delivery depends on the size of the item purchased and the country the goods should be delivered to.
After order placement, we will notify you by Email about the estimated dispatch and delivery dates. Additionally, upon dispatch, you will be again notified via Email about the estimated day of delivery and provided with a tracking number for you to track your package to your delivery point.
Delivery Timeframe:
ZONE 1 – England and Wales
ZONE 2 – Scotland, Scottish Isles and Northern Ireland
ZONE 3 – Republic of Ireland
ZONE 4 – International
Small and Medium Parcels:
5-14 working days within Zones 1, 2 and 3
7-28 working days for International orders
Large and XL items:
14-45 working days within Zones 1, 2 and 3
21-52 working days for International orders
L and XL items will be handled by specialist carriers with one or two-person delivery teams and cannot be brought up more than one flight of stairs, unless there is an elevator on the property which they can use.
Dispatch Costs
- England and Wales (Zone 1)
Delivery of items over £75 are FREE.
£4.99 will be charged for delivery of all items under £75.
If selected by the customer, £6.99 will be charged for Priority UK Delivery (Fast Track service) for all items under or over £75 (S and M parcels: 3-10 working days. L and XL items: 10-28 working days).
- Scotland, Scottish Isles and Northern Ireland (Zone 2)
FREE for all Small and Medium size items over £75
£4.99 will be charged for delivery of all Small and Medium items under £75.
If selected by the customer, £6.99 will be charged for Priority UK Delivery (Fast Track service) for only Small and Medium parcels under or over £75 (Delivery Timeframe: 3-10 working days)
Large size delivery – £100 per item
Extra Large size delivery – £200 per item
Please note: unfortunately, we are currently unable to ship to postal codes within the Channel Islands or the Isle of Man.
- Republic of Ireland (Zone 3)
Small and Medium size delivery – £11 per item
Large size delivery – £100 per item
Extra Large size delivery – £200 per item
- International (Zone 4)
All size items – £20 per kg
All delivery fees are clearly marked in the shopping basket and throughout checkout.
We have no control over any charges for customs clearance and can’t predict what they may be. To pay these charges is the sole responsibility of the customer who must comply with all laws and regulations of the country in which the goods are being received. Customers should contact their local customs office for further information on the costs and to find out about their policies as they vary from country to country. International customers must be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Our customers’ privacy is important to us, but to facilitate customs clearance and comply with local laws we may provide certain delivery and product information to our international carriers.
For any questions regarding the items purchased and delivery information, please contact our Customer Service via Email: support@homezone1.co.uk. Alternatively, you can call to Customer Service on UK Freephone 0800 022 4448 or International number: +44 208 594 594 6