Returns and Cancelations

For the full refund or exchange of products, customers must return them to us at their own expense and risk, in original packaging and condition, with all tags attached, together with its itemised receipt, within 28 days of the purchase date. If any returned item does not have the original tags attached, shows signs of use or unreasonable handling or is otherwise not in its original condition, we will then treat the goods as second hand and therefore entitled to deduct the reduction in value of the goods from the refund otherwise due to you.

Items for returns require order number to be written on the outside of the package (you can get this by logging on to your HomeZone #1 account). If you no longer have the despatch note, put the following information on a piece of paper and include it with the item:

  • Name, Billing address and a contact telephone number
  • Email address (the one you use to log on to your account with HomeZone #1)
  • Reason for return

After we have sent an Email notification confirming the refund or order cancellation to the customer, it may take between 3~10 business days for the funds to be reflected on the customer’s account balance.

Address for returning the item:

Homezone #1 International Limited
Big Yellow Building,
Unit A2, Eastern Approach Business Park
25 Alfreds Way, Barking
London, IG11 0AG

For any issue concerning your orders or payments, you should contact us via Email: support@homezone1.co.uk. Alternatively, you can call to Customer Service on UK Freephone 0800 022 4448 or International number: +44 208 594 594 6