Privacy Policy

This website is operated by Homezone #1 International Limited (hereinafter referred to as HomeZone #1). This privacy policy sets out how we use and protect any information that you give us when you use this website.

HomeZone #1 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy in the future, therefore you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2018.

Personal information that we may collect 

When you sign up or make a purchase on this website, we then collect and use information which you provide to us such as name, email address, billing and delivery addresses, telephone number and payment information. When you get in touch with our customer service team, or contact us through social media, we will also require collecting information from you.

If you make a purchase on behalf of someone else It’s your responsibility to ensure that the person or people you have provided personal information about are aware that you’ve done so and have accepted how HomeZone #1 uses their information.

The use or share of the collected Data

We need to collect your credit card information such as cardholder name, credit card number, and expiration date for completing your purchase on our site. We also collect your full name, address, email and phone number, so we could communicate with you and respond to your questions and comments, as well as to provide you with the products and services you request, for managing your account and confirming the status of your purchase. We will send you information about your receipts, special offers, sales our other products and services that may be of interest to you. From time to time you may receive our surveys and we can also contact you to resolve disputes, or regarding any other matter of concern.

We never sell or rent any personal data and we do not store credit card details nor do we share customer details with any 3rd parties, but to provide you with an excellent service and facilitating your purchase, we may contact our suppliers or affiliated business partners with whom we may jointly offer products or services. Please note, that our suppliers or affiliated business partners have their own strict privacy policies and practises that are not subject to our control. We are also partnered with the third-party vendors who provide services or functions on our behalf, such as card processing, business analytics, marketing and fraud prevention, and they may only collect data needed to perform their functions, having no permission though to share or use this information for any other purpose.

Cookies

When you visit our websites or apps we may collect certain information including your IP address, the date and time you accessed our services, as well as clicks and app features or pages viewed. We may also collect information about your computer’s operating system, e.g., application versions and your language settings, the hardware, software or internet browser you use. This will enable us to provide you with better services as the web application can tailor its operations to your needs by gathering and remembering information about your preferences.

You can choose to accept or decline cookies.  This may prevent you from taking full advantage of the website.

Chargeback

In cases of purchase-related disputes, when a chargeback is requested, we may provide our affiliated business partners and the payment service provider a copy of your transaction confirmation as proof that a purchase was made.  Certain information and personal data may be disclosed to relevant financial institutions and competent authorities if highly necessary, as it is required by law for the prevention, detection or prosecution of criminal acts and fraud.

Accessing your information

You can access and update your contact details by visiting My Account page on the homezone1.co.uk website. You can close your account by contacting us by email: support@homezone1.co.uk

You will not be able to sign in or access any of your personal information once your account closure request is processed, however, you can create a new account at any time.

We may retain certain information associated with your old account for recordkeeping purposes.

How we protect your privacy

The confidentiality and security of your personal details is essential to us and we are committed to protecting the information we collect. Therefore, it can only be accessed by our employees solely for providing you the services requested. The information transmitted on internet can never be completely secure, however, we have appropriate business procedures in place, as well as firewalls and intrusion detection systems, which prevent unauthorized persons from gaining access to your information.

Contacting Us

If you have any questions about this policy, please contact us via Email: support@homezone1.co.uk or by letter to Homezone #1 International Limited, 207 Regent Street, 3rd Floor, London W1B 3HH, United Kingdom